Senior Mid-Market Account Manager

Role Overview

Coface is seeking a dynamic and commercially focused Account Manager to join the team in London. The role involves taking ownership of a portfolio of SME Mid-Market clients, strengthening strategic relationships, identifying growth opportunities, and ensuring a consistently high standard of customer engagement and delivery.

What You Will Do

Key responsibilities include office-based account management, developing and maintaining strong relationships with assigned SME accounts, analysing client needs, identifying and pursuing cross-selling and upselling opportunities, and staying informed about industry trends and competitor activities.

Why It Might Be a Fit

The ideal candidate will have a strong understanding of the TCI landscape and business challenges, excellent customer service skills, and the ability to develop personal and long-term relationships based on adaptation and negotiation skills.

Requirements

• Bachelor’s degree in business, Finance, or a related field
• Experience working in a regulated environment and understanding compliance requirements
• Strong understanding of the TCI landscape and business challenges
• Customer Service, ability to support the Coface mission of “Commit to your customer”
• Ability to develop personal and long-term relationships based on adaptation and negotiation skills
• Good understanding of risk underwriting and claims matters
• Proficiency in CRM systems and data analysis tools
• Accuracy, attention to detail
• Prioritization, determine importance of each task and allocate time accordingly
• Self-motivated with a high degree of personal responsibility and a hands-on mentality
• Ability to work collaboratively in a fast-paced, dynamic environment
• Excellent organisational and time management skills