Role Overview
Drive the relationship with one of our largest and most strategic clients while maintaining a healthy pipeline of smaller accounts. Focus on strategic account management and growth, building trusted relationships with senior client stakeholders, and developing plans to grow product adoption, processing volumes, and revenue.
What You Will Do
Work closely with Operational Account Management, Product, Compliance, Legal, and Support to coordinate solutions and resolve blockers. Analyze account performance and merchant trends to spot growth opportunities, improve outcomes, and anticipate risks.
Why It Might Be a Fit
We’re looking for someone with relevant experience managing major B2B accounts, ideally in crypto, fintech, payments, or another complex or fast-paced industry. You’ll be joining a company that is actively shaping its space – with enough scale to matter and enough room to make an impact.
Requirements
- At least 5 years of experience in Customer Success or Strategic/Key Account Management, managing B2B clients.
- Experience owning major or enterprise client relationships, including direct engagement with C-level stakeholders.
- A track record of meeting growth targets and developing account plans that increase adoption, volumes, revenue, and retention.
- Confidence discussing both business goals and technical topics with clients.
- Ability to analyze client and performance data independently and turn findings into practical growth plans.
- Strong judgment and resilience in fast-changing, regulated environments, with the ability to anticipate risks and guide clients through change.
- Fluency in both Russian and English.
Benefits
- Benefit Bar – up to €230/month
- Medical insurance or reimbursement depending on location
- Access to mental health support
- Financial support for important life events
- Merch shop with rewards system
- Team offsites and company events
To apply for this job please visit jobs.eu.lever.co.
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