Manager, Sales Operations

Role Overview

The Sales Operations Manager leads pricing administration, quoting, commercial data analytics, and inside sales for U.S. and international customers. The role builds efficient, consistent commercial processes, ensures CRM data integrity, and drives revenue growth, gross margin, and timely, accurate quotes and order support.

What You Will Do

Lead pricing strategy, quoting operations, sales analytics, CRM governance, and inside sales support for the Analytical Reference Materials (ARM) business unit. Drive operational excellence across lead-to-quote and quote-to-order workflows to improve responsiveness, conversion rates, and customer satisfaction.

Why It Might Be a Fit

5+ years in sales operations, commercial operations, pricing administration, or customer experience. Bachelor’s degree in Business, Chemistry/Life Sciences, or a related field required.

Requirements

• 5+ years in sales operations, commercial operations, pricing administration, or customer experience
• Bachelor’s degree in Business, Chemistry/Life Sciences, or a related field required
• Familiarity with analytical reference materials or fine chemical catalog pricing, tiered packaging, custom synthesis quoting, and distributor agreements
• Experience in managing or mentoring direct reports or cross functional team members – pricing analysts, quoting specialists, inside sales representatives
• Familiarity with ERP systems (e.g., SAP, Oracle) and integrated CPQ software
• Strong margin analysis, pricing waterfall, discount governance, and CPQ experience
• Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization
• Experience building dashboards in BI tools (e.g., Power BI, Tableau, Qlik)
• Deep enterprise CRM experience (Salesforce preferred), including reporting, dashboards, workflow automation, and data hygiene
• Expert Excel (pivot tables, XLOOKUP/INDEX-MATCH, dynamic arrays, scenario modeling, large datasets) and strong Microsoft Office skills

Benefits

• Medical, Dental, Vision Insurance
• Disability Insurance
• Life Insurance
• 401(k) company match
• Paid Time Off (15 days annually)
• Paid Holiday time (10 company-designated days)
• Tuition Assistance