Role Overview
The Senior Customer Success Manager will help foster strong relationships and growth within our existing customer base, leveraging their experience in a startup environment and working with large enterprise clients.
What You Will Do
The role will be measured by GRR, NRR, and CSAT, and will involve cultivating strong relationships with enterprise customers, proactively communicating new features and enhancements, conducting training sessions, and facilitating Quarterly Business Reviews.
Why It Might Be a Fit
The ideal candidate has experience in a customer success role at a SaaS company, managing enterprise accounts with complex relationships, and has a strong understanding of customer success principles and methodologies.
Requirements
- 8+ years experience in a customer success role at a SaaS company
- Experience managing enterprise accounts ($500k-$1M+ARR) with complex, multi-stakeholder relationships
- Strong understanding of customer success principles and methodologies
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
Benefits
- Unlimited PTO
- Comprehensive Health Coverage
- Equity Opportunities
- Retirement Planning Made Easy
- Student Loan Support
To apply for this job please visit jobs.lever.co.
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