Operations Enablement Manager – Financial Crime Services

Role Overview

As an Operations Enablement Manager, you’ll lead a high-performing team focused on delivering quality outcomes for our Financial Crime Operations teams. You’ll drive operational excellence, remove friction, and uplift the ways in which we work.

What You Will Do

Key responsibilities include leading and developing a cohesive team, leading end-to-end workforce enablement services, identifying and removing operational impediments, ensuring strong risk management practices, and leading transformation and uplift activities.

Why It Might Be a Fit

We’re interested in hearing from people who have proven experience leading teams in complex operational environments, a strong customer and risk mindset, and deep experience in process optimisation and operational excellence.

Requirements

• Proven experience leading teams in complex operational environments
• A strong customer and risk mindset
• Deep experience in process optimisation, continuous improvement, and operational excellence
• Exceptional stakeholder engagement and communication skills
• Experience designing and embedding operating rhythms, SOPs, and scalable processes

Benefits

• Support for flexibility
• Encouragement of growth and development
• Empowerment to make a meaningful impact