Customer Success Manager

Role Overview

As a Customer Success Manager at Commvault, you will play a pivotal role in building and maintaining strong, long-term relationships with our customers and internal stakeholders. Your primary goal is to ensure the overall success of the post-sales partnership by driving customer outcomes and demonstrating the value of Commvault’s technologies.

What You Will Do

You will be responsible for working with our services team to ensure smooth customer onboarding, followed by owning customer adoption, expansion, and renewals, and will serve as a trusted advisor to both customers and internal teams.

Why It Might Be a Fit

You will make an impact by building and maintaining strong, long-term relationships with customers and internal stakeholders, serving as a trusted advisor, providing guidance and support to ensure customer success, and driving customer outcomes and demonstrating the value of Commvault’s technologies.

Requirements

• At least 5+ years of experience in a customer success, account management, or similar role.
• Customer Management: Proven experience managing multiple large customers simultaneously.
• Technical Knowledge: Strong understanding of Commvault’s products and services, or a willingness to learn and become an expert.
• Communication Skills: Excellent written and verbal communication skills.
• Problem-Solving: Proven ability to identify and resolve customer issues effectively.

Benefits

• Opportunity to join employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, opportunity to join our Community ERGs
• Generous global benefits