Customer Success Manager

At Compass, our mission is to help everyone find their place in the world. We’re looking for a Customer Success Manager to join our team in Sag Harbor, NY. As an Agent Experience Manager, you will support our customers with everything from understanding Compass to marketing requests. This role is 100% in-office and requires 2-3 years of experience in customer service, training, or operations.

Requirements

• Manage a portfolio of high-touch customers
• Promote the adoption of Compass technology and adjacent services
• Provide essential marketing support
• Partner with the Onboarding team on strategy and logistics
• Support ongoing projects
• Work collaboratively with other team members and departments
• Serve as a mentor to Agent Experience Coordinator(s)

Benefits

• Paid vacation
• Holidays
• Sick time
• Parental leave
• Recharge leave
• Medical benefits
• Tele-health benefits
• Dental benefits
• Vision benefits
• 401(k) plan
• Flexible spending accounts (FSAs)
• Commuter program
• Life insurance
• Disability insurance
• Maven (support system for new parents)
• Carrot (fertility benefits)
• UrbanSitter (caregiver referral network)
• Employee Assistance Program
• Pet insurance