Customer Success Manager

Role Overview

As a Customer Success Manager, you will be the first point of contact for customers, providing support and training on Compass technology and services. You will work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent.

What You Will Do

Manage a portfolio of high-touch customers, provide 1:1 support, strategic recommendations, and group training sessions, and support ongoing projects such as new office openings and national initiatives.

Why It Might Be a Fit

We are looking for someone with 2-3 years of experience in customer service, training, office management, hospitality, or operations, with a passion for supporting and serving agents trying to grow their businesses.

Requirements

• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• previous experience in real estate a plus
• previous experience with live or virtual training a plus
• previous experience working with enterprise technology a plus

Benefits

• incentive programs
• paid vacation
• holidays
• sick time
• parental leave
• recharge leave
• medical benefits
• tele-health benefits
• dental benefits
• vision benefits
• 401(k) plan
• flexible spending accounts (FSAs)
• commuter program
• life and disability insurance
• Maven (a support system for new parents)
• Carrot (fertility benefits)
• UrbanSitter (caregiver referral network)
• Employee Assistance Program
• pet insurance