Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for managing key client accounts, strengthening relationships, ensuring service excellence, and supporting operational teams. This role plays a critical part in client retention, service optimization, and overall client satisfaction.

What You Will Do

Serve as the primary point of contact for assigned client accounts, build and nurture strong, long term client relationships, understand client needs and provide tailored service and solutions, and proactively identify opportunities to expand client engagement.

Why It Might Be a Fit

The ideal candidate will have 3+ years of experience in client relations, account management, customer success, or a related field, strong interpersonal communication and presentation skills, and a proven ability to manage multiple accounts and conflicting priorities.

Requirements

• 3+ years of experience in client relations, account management, customer success, or a related field
• Strong interpersonal communication and presentation skills
• Proven ability to manage multiple accounts and conflicting priorities
• Problem solving mindset with a high level of professionalism
• Experience working cross functionally with internal teams
• Proficiency in CRM tools (preferred)
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint) and route management software
• High level of organization and attention to detail

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave