Customer Service Manager (Route & Account Management)

Role Overview

The Customer Service Manager is responsible for delivering exceptional customer experience while overseeing day-to-day operations. This role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns.

What You Will Do

Key responsibilities include site visits and client retention, ensuring compliance with local and national account standards, developing and implementing action plans to improve sales and profitability, and driving compliance to merchandising standards.

Why It Might Be a Fit

The ideal candidate is customer focused, well organized, and proactive, with the ability to manage multiple priorities while building strong, positive relationships with clients.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience
• Strong leadership skills with experience managing, mentoring, and developing frontline teams
• Experience managing employee performance, including goal setting, coaching, and corrective action
• Route management, retail or food & beverage management, and merchandising experience
• 3+ years of customer service experience
• 3 years driving experience
• Valid Non-CDL Class C driver’s license and good driving record
• Ability to operate or willingness to learn material handling equipment
• Proficiency in Microsoft Office Suite and route management software
• Excellent communication skills
• Ability to travel to client sites
• Ability to lift 50 lbs. on a consistent basis

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave