Customer Success Manager – French Speaking

Role Overview

The Customer Success Manager will join the customer success team to nurture relationships with a portfolio of customers, providing proactive support, and driving cross-sell and upsell. The role requires a true passion for customers, French language proficiency, and experience working with C-Suite stakeholders.

What You Will Do

Manage a portfolio of strategic French-speaking customers, ensure successful onboarding, provide ongoing support, drive cross-sell and upsell, and shape the product roadmap based on customer feedback.

Why It Might Be a Fit

The ideal candidate will have a true passion for customers, French language proficiency, and experience working with C-Suite stakeholders. They will also be a proactive self-starter, able to solve problems and execute independently.

Requirements

• French language proficiency at a native or near-native level
• 2-4 years in a similar or adjacent customer-facing role
• Proven experience working with mid-market accounts in a B2B environment
• Strong process management skills
• Strong relationship management skills and the ability to coordinate across teams and build consensus

Benefits

• Equity
• Unlimited Time Off Policy
• Hybrid work approach
• New starter budget to kit out your home office
• Annual learning budget
• Bonus