Senior Partner Success Manager with Italian

Role Overview

The Senior Partner Success Manager is responsible for managing a portfolio of active partner-delivered customer engagements and ensuring successful outcomes from onboarding through completion and adoption.

What You Will Do

You will serve as the primary owner of delivery success across a book of business, partnering closely with alliance partners, customer stakeholders, sales teams, delivery organizations, and cross-functional leaders.

Why It Might Be a Fit

This role requires a strategic operator who can simultaneously manage multiple engagements, proactively identify risks, remove delivery obstacles, improve customer adoption, and establish scalable success frameworks that can be replicated across the organization.

Requirements

• Italian Language
• Bachelor’s degree or equivalent combination of education and experience
• 4+ years of experience in Partner Success, Customer Success, Delivery Management, Technical Account Management, Consulting, Professional Services, Account Management, or related fields
• Experience managing a high-volume portfolio of 10-30 concurrent customer engagements, projects, implementations, or accounts
• Demonstrated success managing customer adoption, retention, utilization, consumption, expansion, or business outcome metrics
• Proven ability to manage account escalations and successfully recover at-risk engagements
• Strong understanding of customer success principles within usage-based, subscription-based, SaaS, AI, cloud, or technology-driven businesses
• Experience developing operational processes, frameworks, playbooks, review formats, checklists, or success methodologies that scale across teams
• Excellent problem-solving skills with the ability to diagnose delivery risks and identify root causes
• Strong stakeholder management skills with the ability to influence without direct authority
• Experience navigating complex matrix organizations involving customers, partners, sales, product, customer success, and delivery teams
• Outstanding verbal and written communication skills with experience presenting to executive, technical, and operational audiences
• Ability to assess delivery plans, scope, milestones, resource requirements, and customer readiness to identify potential risks
• Technical fluency sufficient to engage in delivery reviews, solution discussions, implementation planning, and adoption conversations
• Active use of AI and large language model technologies as part of daily business operations and decision-making activities