Marketing and Customer Experience Lead

Role Overview

The Marketing and Customer Experience Lead will execute marketing activities, administer customer feedback programs, and maintain structured reports and dashboards. The role requires at least 5 years of experience in marketing coordination, customer experience, or sales support roles.

What You Will Do

Execute marketing activities, administer customer feedback programs, maintain structured reports and dashboards, communicate findings to stakeholders, and support sales teams.

Why It Might Be a Fit

The ideal candidate will have strong written and verbal communication skills, attention to detail, and proficiency in Excel and PowerPoint. Experience in NPS or customer surveys, supporting sales or commercial teams, and working with different personalities is a plus.

Requirements

• At least 5 years’ experience in marketing coordination, OR, customer experience / CRM roles, OR, sales support / business analysis roles
• Preferably from B2B, construction, engineering, industrial companies, OR telco / banking CX roles with strong execution exposure
• Strong written and verbal communication skills
• Comfortable handling data, reports, and dashboards
• High attention to detail and organization
• Proficient in Excel / PowerPoint, Basic reporting tools (Power BI is a plus)
• Able to coordinate across multiple stakeholders
• Good-to-Have: Exposure to NPS or customer surveys, Experience supporting sales or commercial teams, Highly organized and structured, Strong follow-through and accountability, Detail-oriented, Able to simplify data into clear messages, Comfortable working with different personalities (Sales, Ops, Leadership), Proactive but not overstepping (knows when to elevate)