Partner Success Manager

Role Overview

As a Partner Success Manager, you are responsible for maintaining the account relationship post-launch for clients across all verticals. This position is a part of the Partner Success Team and works with multiple departments within the company.

What You Will Do

Proactively uncover growth opportunities and referrals within existing customer accounts by engaging champions and decision-makers through targeted outreach. Maintain 100%+ NRR with accounts by ensuring retention of all existing revenue while driving account growth through expansion, advocacy, and product adoption.

Why It Might Be a Fit

This is a relationship-centered position that requires a proven track record of securing meetings through outbound success and bringing confidence in strategic partner outreach.

Requirements

• 2+ years of successful higher education customer success experience required
• 3+ years in a client-facing role at a SaaS company or similar customer service-oriented role within a SaaS company, B2B SaaS strongly preferred
• Successful track record of achieving and exceeding quotas
• A true proactive mentality who strives for action and results. You learn quickly and take initiative.
• You have a working knowledge of Google Suite (Vitally or Salesforce.com CRM a plus)
• Excellence and comfort with outreach via phone, email, and LinkedIn
• Strong written and verbal communication skills. Online demo experience
• Can gracefully engage in difficult and emotionally charged conversations
• Strong detail orientation with numbers, follow through and contract details
• Strong organization and partner success process skills
• Self-starter and solution-oriented mindset
• Team player with high energy to motivate others and a commitment to customer service.
• Highly organized individual that can manage multiple projects and tasks in a given day
• Enjoy working in a fast-paced, quota-driven environment with lots of change
• Bachelor’s degree or equivalent

Benefits

• Bonuses, commissions, and other rewards
• Concept3D Equity
• Time off Policy
• 6 weeks of 100% Paid Parental Leave
• Medical, Dental, Vision
• Life Insurance and Disability
• 401(k) with 75% match up to 5% of annual take-home pay