Customer Experience Associate I – Healthcare Savings Non Voice

Role Overview

Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. Works within established procedures and practices with close supervision.

What You Will Do

Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner.

Why It Might Be a Fit

Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Has limited opportunity to exercise discretion.

Requirements

• Ability to perform in an analytical and operational process.
• Entry-level position with limited requirements for licenses, training, and certifications.
• Basic skillset in a range of processes, procedures, and systems.
• Ability to problem solve, self-guided.
• Evaluates issues and solutions to provide the best outcome for the client and end-users.