Role Overview
The Manager, Customer Experience is accountable for team performance and results, managing professional employees and/or supervisors, and adapting plans and priorities based on resource and operational challenges.
What You Will Do
The Manager, Customer Experience will positively impact the level of service, manage revenue optimization and reduction of penalties, deliver quality, productivity, and compliance KPI reports, and coach team members for continuous development.
Why It Might Be a Fit
The ideal candidate will have broad technical expertise and company/industry knowledge, be accountable for program management functions, and have growing knowledge of other disciplines.
Requirements
- Requires broad technical expertise and company/industry knowledge
- Is accountable for program management functions
- Has growing knowledge of other disciplines
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