Role Overview
The Manager, Customer Experience will assist others in achieving goals, manage performance appraisals and pay reviews, and manage training for 3 or more employees. This role requires broad technical expertise and company/industry knowledge.
What You Will Do
The Manager, Customer Experience will be accountable for team performance and results, manage professional employees and/or supervisors, and provide technical guidance to employees, colleagues, and customers.
Why It Might Be a Fit
This role requires strong leadership skills, problem-solving abilities, and interpersonal skills to guide and influence internal and external customers or agencies.
Requirements
- broad technical expertise and company/industry knowledge
- accountability for team performance and results
- ability to adapt plans and priorities based on resource and operational challenges
- ability to take action based on policies, procedures
- ability to provide technical guidance to employees, colleagues, and customers
To apply for this job please visit linkedin.com.
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