Role Overview
The Associate Customer Success Manager will manage a book of global, complex customers who have invested in Conga to power their revenue operations. The role involves performing detailed adoption analysis, engaging customers in joint planning, and driving customer advocacy.
What You Will Do
The primary responsibilities of the role include managing a book of global customers, performing detailed adoption analysis, engaging customers in joint planning, and driving customer advocacy.
Why It Might Be a Fit
The role requires a consultative mindset, proactive collaboration, and strong communication and delivery skills. The ideal candidate will have experience in customer-facing roles, a strong understanding of SaaS/cloud solutions, and the ability to work effectively with cross-functional teams.
Requirements
- Bachelor’s degree or equivalent hands-on experience
- 2–4 years in a customer-facing role (Customer Success, Sales, SDR/BDR, or Technical Support)
- Experience with SaaS/cloud solutions; CLM, CPQ, Salesforce, or Conga experience highly desirable
Benefits
- Flexible work options
- Medical and dental insurance
- Variable incentive pay component
- Full range of benefits
To apply for this job please visit job-boards.greenhouse.io.
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