Role Overview
The Customer Success Manager will manage a book of global, complex customers who have invested in Conga to power their revenue operations. The role involves performing detailed adoption analysis, engaging customers in joint planning, and driving customer advocacy.
What You Will Do
The primary responsibilities of the Customer Success Manager include managing customer relationships, driving customer satisfaction, retention, and expansion, and navigating evolving customer needs and goals.
Why It Might Be a Fit
The ideal candidate will have a proven track record of managing and growing customer relationships in large enterprise or strategic accounts, with 3-5 years of experience in a customer success role.
Requirements
- Customer Success Expertise
- Strong Project Management or Consultant Experience
- Change Agent
- Strong Technical Background and Acumen
- Analytical Skills
- Communication and Interpersonal Skills
- Leadership and Teamwork
- Problem-Solving and Proactive Mindset
- Business Acumen
- Customer Advocacy
- Continuous Learning and Adaptability
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Retirement plan
- Paid time off
- Flexible work arrangements
To apply for this job please visit job-boards.greenhouse.io.
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