Sales Operations Administrator

Role Overview

Reporting to the Head of Sales, the Sales Operations Administrator will welcome new customers, book and confirm their appointments, solve problems before the engineer arrives, and win back customers who are thinking of cancelling.

What You Will Do

Confirming installations, saving pre-install cancellations, pulling installs forward, managing the calendar through data, rebooking missed or failed installations, keeping business customers updated, and reporting cancellation and reschedule reasons.

Why It Might Be a Fit

The ideal candidate will have experience in broadband, telecoms, utilities, or field-service scheduling, with at least one year in a phone-based customer role, and be confident on the phone, friendly, and persuasive.

Requirements

• Experience in broadband, telecoms, utilities, or field-service scheduling
• At least one year in a phone-based customer role
• Confident on the phone, friendly, and persuasive
• Highly organised, able to manage a busy calendar and many open orders at once
• Good with systems: CRM, booking tools, spreadsheets, and email
• Confident with numbers and Excel, able to read a capacity sheet, track percentages week to week, and turn trends into clear updates

Benefits

• £26,000 – £28,000 Base Salary
• Bonus
• 25 days holiday plus bank holidays
• Birthday off
• Company Pension Contribution
• Business Tablet
• Private Medical and cash dental cover
• £1,500 Employee Referral Scheme
• Family Friendly Support Package