Role Overview
The Strategic Customer Success Manager oversees high-value Enterprise and Strategic customers in the US, ensuring long-term client retention, expansion, and advocacy. This role requires a proactive, consultative, and data-driven approach to Customer Success.
What You Will Do
Develop and execute strategic success plans, build and nurture relationships with C-level executives, and drive adoption and advocacy. Identify expansion opportunities, leverage customer usage analytics, and partner with Marketing to develop case studies.
Why It Might Be a Fit
The ideal candidate will have a strong background in enterprise SaaS, a deep understanding of workforce management processes, and the ability to act as a trusted advisor to executive stakeholders.
Requirements
- 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role
- Experience managing Enterprise/Strategic accounts (ACV of $100K+)
- Proven ability to engage with and influence senior executives (VP, C-Level)
- Track record of driving expansion within a customer portfolio
- Expertise in digital transformation, change management, and complex adoption strategies
- Excellent verbal and written communication skills, including executive presentations
- Analytical mindset with experience leveraging customer data for decision-making
- Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently
- Experience collaborating with global teams across different time zones
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off for vacation, sick days, holidays
- 401(k)
To apply for this job please visit connecteam.com.
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