Role Overview
The Senior Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate their business value and ROI with ConnectWise. This role works in partnership with cross-functional teams to increase value, retention, partner satisfaction, and ultimately, the expansion of the ConnectWise footprint by maintaining strong relationships with partners.
What You Will Do
Establishes operational plans for the Partner Success team, develops and implements new products, processes, standards, and/or operational plans, provides support to the Partner Success team, and ensures that partners receive maximum value from their investments in the ConnectWise platform.
Why It Might Be a Fit
The ideal candidate will have a strong knowledge of business processes cross-functionally, the ability to quickly grasp and distinctly explain technological and business concepts, and the ability to resolve escalated scenarios while maintaining a positive relationship with partners.
Requirements
- Ability to manage large projects and processes independently with limited supervision
- Recognized expert in applicable work area
- Ability to situationally adapt and understand new technology/processes as per partner requirement
- Strong knowledge of business processes cross-functionally
- Strong ability to quickly grasp and distinctly explain technological and business concepts
- Strong knowledge of the IT Service Provider market and business
- Strong technical acumen and business management skills
- Ability to resolve escalated scenarios while maintaining a positive relationship with partners
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness program
- Visa sponsorship available
- Relocation assistance
To apply for this job please visit job-boards.greenhouse.io.
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