Role Overview
The Enterprise CSM is primarily responsible for the success, retention, and growth of our customers. They build and grow meaningful relationships with key stakeholders, including executives, and develop comprehensive account plans to drive product adoption and customer engagement.
What You Will Do
The CSM will build and grow relationships with key stakeholders, develop and execute account plans, and drive product adoption and customer engagement. They will also track and report on project progress and performance metrics.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in B2B SaaS Customer Success and will be able to drive change and adoption at scale across a large organization. They will have strong executive-facing communication skills and experience working with C-Levels.
Requirements
- 5+ years of experience in B2B SaaS Customer Success
- Experience working with C-Levels (such as CMO, CRO, or other executive leadership in Marketing and Sales)
- Technical aptitude around SaaS technologies
- Strong executive-facing communication skills
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
Benefits
- Generous employer contribution towards health insurance
- Employer contributions to HSA and FSA programs
- 401(k) plan with company-matching contributions
- Paid parental leave
- Unlimited PTO and 12 company holidays
- Flex Fridays
- Professional development program
- Two paid volunteer days each year
To apply for this job please visit linkedin.com.
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