Role Overview
This strategic business development position is responsible for generating net-new revenue through the sale of ConServe’s First-Party Business Process Outsourcing (BPO) solutions throughout the United States.
What You Will Do
The Director of Business Development will identify, develop, and close opportunities within higher education institutions, financial services organizations, utility providers, healthcare organizations, and other mid-to-large enterprise organizations seeking outsourced customer experience and operational support solutions.
Why It Might Be a Fit
The ideal candidate possesses a proven track record of selling complex BPO and customer engagement solutions, building executive-level relationships, and navigating multi-stakeholder procurement and contracting processes.
Requirements
- Seven+ (7) or more years of proven success in consultative business development, enterprise sales, strategic account management, or BPO solution sales
- Demonstrated experience selling First-Party BPO Services, Contact Center Outsourcing, Customer Care Solutions, Customer Experience (CX) Services, Customer Servicing Operations, Citizen Engagement Services, Constituent Services, Business Process Outsourcing Solutions
- Proven ability to develop opportunities and close complex sales involving multiple stakeholders, procurement processes, operational leaders, and executive decision makers
- Consistent history of meeting and exceeding annual revenue targets
- Strong presentation, proposal development, negotiation, and closing skills
- Ability to travel in excess of 50%
- Ability to travel to ConServe offices as required
- Must possess a valid Driver’s License
- Reliable daily access to transportation
- Excellent written, verbal, presentation, and executive communication skills
- High-energy, self-directed professional capable of working independently in a remote environment
- Strong consultative selling and relationship-building capabilities
- Proven problem-solving abilities
- Demonstrated territory management, pipeline management, and forecasting skills
- Strong attention to detail and commitment to quality
- Ability to manage multiple priorities simultaneously
- Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
- Proficiency with CRM platforms; Salesforce experience strongly preferred
- Ability to obtain and maintain Government Security Clearance if required
- No conflicts of interest with ConServe or its clients
To apply for this job please visit workforcenow.adp.com.
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