Role Overview
The role will own strategic customer relationships, ensuring customers realise value from FleetPace while acting as the primary link between customers and our Product, Engineering and Commercial teams.
What You Will Do
Key responsibilities include owning relationships with strategic customers, developing Customer Success plans, conducting regular business reviews, and driving long-term customer success and retention.
Why It Might Be a Fit
The successful candidate will define Customer Success best practices, build scalable customer engagement processes, and help shape the future operating model as the business grows.
Requirements
- Bachelor’s degree in Business, Information Technology, Computer Science, Engineering or a related field
- Significant experience in Customer Success, Account Management or Customer Operations within a B2B SaaS or technology business
- Experience building or scaling Customer Success functions is highly desirable
- Experience managing enterprise or strategic customer relationships
- Experience driving customer adoption and change management initiatives
- Experience working with Product and Engineering organisations
- Good understanding of Agile principles and product development lifecycle
- Ability to translate customer needs into clear product requirements and priorities
- Strong commercial and business acumen
- Demonstrated ability to influence cross-functional teams without direct authority
- Excellent relationship-building and stakeholder management skills
- Excellent communication and presentation skills
- Highly organised with strong prioritisation skills
- Comfortable working in a fast-moving scale-up environment
- Strong problem-solving and decision-making abilities
- Fluent English (written and spoken)
To apply for this job please visit linkedin.com.
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