Customer Experience Manager

Role Overview

This position sits within our Customer Success division, responsible for supporting customers through technical support and training to create consistent high levels of customer satisfaction.

What You Will Do

The MasterSpec Customer Experience Manager will play a key role in building and maintaining strong relationships with new and existing BPM customers.

Why It Might Be a Fit

The ideal candidate will have strong communication skills, experience in account management or sales, and the ability to work remotely in a fast-paced environment.

Requirements

• Bachelor’s degree + 2 year of account management or sales experience
• Strong communication skills
• Exposure to architects, engineers, contractors and owners (AECO) relationships and/or Building Product Manufacturers
• Self-motivated and able to work remotely
• Strong Word and Excel skills
• Excellent written and oral communication skills and experience
• Comfortable using and learning new technology