Customer Success Manager

Role Overview

As a Customer Success Manager at Contentful, you will serve as a strategic partner to some of our most important customers, helping them unlock the full value of our platform and accelerate their digital experience initiatives.

What You Will Do

You will own the end-to-end customer lifecycle, including renewals and identifying expansion opportunities, while working cross-functionally with Sales, our Partner ecosystem, and Professional Services to drive customer outcomes and strengthen long-term relationships.

Why It Might Be a Fit

Your success will be measured by the value your customers achieve, the strength of the relationships you build, and your ability to retain and grow some of Contentful’s most strategic accounts.

Requirements

• 5+ years in a customer-facing role with experience in Customer Success Management, Renewals Management, or Key Account Management
• Experience with content management systems, content strategy, or agency environments is a plus
• Ability to understand Contentful APIs and the modern content management and digital experience stack
• Strong technical aptitude and ability to explain high-level technical concepts clearly to customers
• Proven track record of meeting or exceeding performance or sales goals
• Strategic thinker who can align with customer goals and independently drive renewal and expansion opportunities to close
• Excellent oral and written communication skills, demonstrated through past customer and internal engagements
• Collaborative mindset and ability to work effectively across cross-functional teams, including Sales, Product, and Support
• Highly organized with strong attention to detail; follows processes, updates systems diligently, and proactively suggests improvements
• Commitment to prioritizing customer success while aligning with company objectives
• College degree highly preferred