Role Overview
Based in our Tokyo office, you will own a portfolio of enterprise customers in Japan, guiding them from onboarding through adoption, renewal, and expansion. You will work with multiple stakeholders, including senior executives, and communicate in Japanese and English.
What You Will Do
Your main responsibilities will include managing enterprise customer portfolios, driving renewals and expansion, tracking customer health, and acting early on churn risk. You will also lead onboarding for new customers, act as a technical advisor during implementation, and support customers through product certification until they are self-sufficient.
Why It Might Be a Fit
We are looking for someone with 5+ years of experience in IT or SaaS, including 3+ years in customer success or another customer-facing role. You will be confident working with multiple stakeholders, including senior executives, and have native-level Japanese and business-level English skills.
Requirements
- 5+ years of experience in IT or SaaS
- 3+ years of experience in customer success or another customer-facing role
- Confident working with multiple stakeholders, including senior executives
- Native-level Japanese
- Business-level English
Benefits
- Base salary ¥11M to ¥15M per year
- Variable pay of 25% of base
- Stock options
- Full social insurance
- Commuting allowance
- Parental leave from day one
- Wellbeing and home office allowances
- 20 days’ paid leave
- New Year holidays
- Paid time-off policy
To apply for this job please visit jobs.lever.co.
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