Senior Manager – Post Market Intelligence, Monitoring & Innovation

Role Overview

We’re looking for a Senior Manager to lead a global team that turns post-market data into timely, reliable and actionable intelligence. This is a high-impact leadership role at the intersection of post-market surveillance, complaint analytics, digital enablement and process transformation.

What You Will Do

You’ll lead the global operating model for post-market monitoring, trending, signal detection and escalation, translate complaint data into clear insights, oversee post-market surveillance plans and reports, and act as business leader for post-market tools and digital capabilities.

Why It Might Be a Fit

You’ll have a minimum of 10 years’ experience in Quality, Post-Market Surveillance, Complaint Management, Vigilance, Regulatory Affairs or a related function, and at least 5 years’ people leadership experience.

Requirements

• A minimum of 10 years’ experience in Quality, Post-Market Surveillance, Complaint Management, Vigilance, Regulatory Affairs or a related function within the medical device or pharmaceutical industry
• At least 5 years’ people leadership experience, with evidence of coaching, developing and guiding teams through change
• Strong hands-on knowledge of post-market surveillance, complaint analytics, product monitoring, trending, signal detection and escalation processes
• Working knowledge of ISO 13485 requirements, particularly complaint handling, data analysis, CAPA, risk management and post-market activities
• Working knowledge of EU MDR requirements relating to post-market surveillance, PMCF, PSURs, vigilance, trend reporting and post-market data evaluation
• Understanding of statistical and risk-based approaches used for complaint trending, signal detection and product monitoring
• Experience implementing analytics, dashboards, reporting, digital or AI-enabled solutions within a regulated environment
• Experience leading process improvement, remediation, compliance transformation or global cross-functional initiatives
• Experience supporting regulatory inspections, notified body assessments, customer audits or agency interactions
• Bachelor’s degree in Engineering, Life Sciences, Statistics, Data Analytics, Quality, Regulatory Affairs, Business or a related STEM field
• A master’s degree, MBA or equivalent advanced qualification would be advantageous
• Professional certifications such as ASQ CQE/CQM, RAC, PMP, Lean Six Sigma Green Belt or Black Belt, or an equivalent qualification, would be beneficial

Benefits

• Dental insurance
• Vision insurance
• Flexible working hours
• Remote work
• Occasional onsite presence
• Travel opportunities
• Competitive salary
• Benefits package