Role Overview
Join the Customer Experience Team as a Customer Success Manager, ensuring Convr customers make the best use of the Convr platform, equip them to pursue strategic objectives, and help them achieve business goals.
What You Will Do
Drive adoption, own customer communication and account health, apply knowledge of the Convr platform and insurance industry practices to present strategic solutions, and represent the voice of the customer across Convr’s cross-functional teams.
Why It Might Be a Fit
Join a team of recognized experts transforming the commercial insurance industry, where contributions are visible and growth is a priority, with a collaborative culture and genuine work-life flexibility.
Requirements
- 5+ years of SaaS Customer Success experience
- 3+ years of experience with, and deep knowledge of, commercial P&C insurance products, services, channels, functions, and processes
- Experience using Salesforce, Zendesk, and Jira
- Strong organizational skills and the ability to manage multiple customers with competing priorities
- Excellent written and verbal communication skills, with the ability to adjust style to the audience and present to business executives
- Bachelor’s degree from an accredited college or university, or proven experience
Benefits
- Remote work opportunities
- Flexible paid time off
- Company paid holidays
- 401(k)
- Paid parental leave
- Comprehensive insurance coverage including medical, dental, vision, short-term and long-term disability, life, and accident insurance
To apply for this job please visit convr.bamboohr.com.
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