Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager will work closely with cross-functional teams to support B2B clients, including partners and end customers. The role involves building strong relationships, delivering exceptional experiences, and ensuring client success with the Bueno Platform.

What You Will Do

Responsibilities include partner management, customer performance services, and team leadership. The Senior Customer Success Manager will be a trusted advisor to clients, understanding their goals, fulfilling their needs, and ensuring their continued success with the Bueno Platform.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in building and energy analytics, optimisation or similar experience, and strong technical understanding of HVAC and other building systems, energy efficiency, energy calculations, measurement and verification (M&V).

Requirements

• 5+ years of building and energy analytics, optimisation or similar experience
• 3+ years of client-facing work, preferably in a customer success or service role for a software company
• Strong technical understanding of HVAC and other building systems, energy efficiency, energy calculations, measurement and verification (M&V)
• Strong market knowledge of 786 built environment and building services
• Strong ability to work in cross-functional remote teams
• Excellent project and task management skills
• Excellent verbal and written communication
• Demonstrated proactiveness and ability to self-manage
• Must be able to work full time in the UK and EU

Benefits

• Flexible and competitive benefits plans
• Flexible time off plans, including parental leave, vacation and holiday leave