Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager will own the success of Bueno’s partnership with Verdant and the hotel and hospitality customers it serves. They will develop a joint success plan, build strong relationships with hotel owners and operators, and deliver tailored services and support to ensure the success of the partnership.

What You Will Do

The Senior Customer Success Manager will lead onboarding of new hospitality portfolios and properties, deliver engineering analysis and reporting, and provide responsive issue support to clients and partners. They will also train property engineering teams and operators on Bueno’s features and best practices.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in customer success, account management, or client-facing delivery, and a strong understanding of the built environment and building services. They will be able to work in cross-functional remote teams and have excellent project and task management skills.

Requirements

• 5+ years in customer success, account management or client-facing delivery for B2B software or services
• 3+ years managing complex, multi-level stakeholder relationships
• Experience managing or growing a strategic partnership or channel relationship
• Working knowledge of HVAC, refrigeration and other building systems, energy efficiency, energy calculations, and measurement and verification (M&V)
• Strong understanding of the built environment and building services
• Strong ability to work in cross-functional remote teams
• Excellent project and task management skills
• Excellent verbal and written communication, including executive-level presentations
• Demonstrated proactiveness and ability to self-manage

Benefits

• Competitive base salary
• Flexible and competitive benefits plans
• 401(k) and more
• Paid parental leave
• Vacation and holiday leave