Role Overview
Coralogix is seeking a Customer Success Manager to join their growing US Customer Success team. The Customer Success Manager is responsible for the holistic health of a portfolio of customers, driving onboarding, product adoption, and observability maturity, securing renewals, and growing net dollar retention.
What You Will Do
The Customer Success Manager will own a portfolio of customer accounts, build relationships with technical users, champions, and executive stakeholders, drive product adoption, and lead customer onboarding.
Why It Might Be a Fit
The key to success in this role is the ability to evangelize Coralogix’s approach, educate technical teams on the value of our platform, and quantify that value for business stakeholders.
Requirements
- 4+ years experience as a Customer Success Manager, Account Manager, or Technical Account Manager in a B2B SaaS company
- Proven track record of driving adoption, retention, and net dollar retention across a portfolio of technical customers
- Strong communication and presentation skills, with the ability to engage both technical teams and executive stakeholders
- Experience working with SaaS / cloud-native customers
- Ability to work in Boston HQ 2-3 days per week
- Strong technical background; experience as a Technical Account Manager or Solutions Engineer
Benefits
- Comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits
- 401(k) plan and match
- Paid sick time and paid time off
To apply for this job please visit linkedin.com.
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