Customer Success Manager

Role Overview

As Customer Success Manager, you’ll sit at the center of the relationship between Coretura and its two shareholder customers, turning shareholder alignment into product momentum. You’ll hold the customer relationship end-to-end, deeply representing your customer’s interests, building the commercial and business rationale for their engagement with the platform, and making sure that rationale is heard by the people who shape the platform.

What You Will Do

You’ll turn a structural relationship into a working partnership, manage expectations proactively, uncover customer needs early, catch relationship and expectation risks early, protect the long-term integrity of the shared platform, and re-direct where needed to keep the relationship and the market-leading SDV platform on solid ground.

Why It Might Be a Fit

You’ll be comfortable challenging the customer with integrity and assertiveness, operating in a multi-stakeholder environment, and helping drive the cultural shift from hardware-centric thinking to a software-first mindset.

Requirements

• Experience in customer relations or business development, ideally within automotive or commercial vehicles
• Strong business acumen, able to weigh commercial trade-offs, build compelling business cases, and connect customer needs to Coretura’s broader strategic and financial interests
• A track record of uncovering customer needs and turning them into business opportunities through creative problem-solving
• Assertiveness, the ability to set expectations and challenge a customer constructively without jeopardizing the relationship
• Comfort operating with ambiguity, given that the platform itself is still being built and requirements will keep evolving
• Strong organizational awareness and the ability to build trust across multiple levels of a complex customer organization
• Working understanding of software-defined vehicles, or the drive to ramp up quickly
• Structured, self-driven way of working, paired with strong communication and negotiation skills
• Fluent English; Swedish or additional languages are a plus