Role Overview
Join our team as a Customer Operations Specialist and make a significant impact on Business to Business (B2B) customer satisfaction. You will play a crucial part in delivering exceptional customer experiences by providing accurate information, resolving inquiries, and building lasting relationships.
What You Will Do
Promptly, professionally, and accurately process inquiries regarding quotes, orders, status, complaints, returns, and warranties. Resolve day-to-day problems with customers via telephone, email, and our Customer Relationship Management tool(s).
Why It Might Be a Fit
You will be a self-starter who takes initiative and thrives in a fast-paced environment. You will be confident utilizing search engines to get a task done. You will have excellent verbal and written communication skills to effectively interact with customers.
Requirements
- Experience in Customer Service and/or Customer Project Management
- Excellent verbal and written communication skills to effectively interact with customers
- You are a self-starter who takes initiative and thrives in a fast-paced environment
- Confident utilizing search engines to get a task done
- Experience with MS Office
- Technology enthusiast
- Familiarity with Service Cloud, SAP, and AI technologies is a plus
- Strong ability to learn and work independently or collaboratively with minimal supervision
- Excellent written and spoken French and fluent English; other European languages are beneficial
Benefits
- Company-wide bonuses
- Long-term incentive programs
- Company-funded retirement plan
- Paid leave
- Employee Assistance Program (EAP)
- Recognition program to celebrate achievements and recognize colleagues who deliver exceptional performance
To apply for this job please visit corningjobs.corning.com.
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