Customer Operations Specialist

Role Overview

The Customer Operations Specialist provides day-to-day order-management and fulfilment-coordination support for assigned business customers in Southeast Asia. The role is responsible for accurate and timely processing of customer orders, maintaining order and customer records, monitoring order progress, communicating status updates, and coordinating routine order-related activities with Commercial, Supply Chain, Logistics, Finance, Master Data and other supporting functions.

What You Will Do

Receive and process customer purchase orders, validate key order information, enter and maintain customer orders in SAP S/4HANA or SAP ECC accurately and on time, process permitted order amendments and cancellations, identify incomplete or non-standard requests, maintain accurate order records and supporting documentation, and provide customers and internal stakeholders with timely order and shipment updates.

Why It Might Be a Fit

The ideal candidate is personable with excellent interpersonal skills, will possess a natural drive to leverage the many growth opportunities available within the organization, and is able to handle difficult customers with diplomacy and professionalism.

Requirements

• Proficiency in Supply Chain concepts and processes
• Proficiency in S4Hana or SAP ECC (OTC-LES)
• Customer focus: Able to gather and understand customer requirements and objectives
• Ability to handle difficult customers with diplomacy and professionalism
• Positive attitude, team player
• Support import / export compliance activities to ensure adherence to regulations and optimize operational efficiency
• Problem solving skills, conflict management and ability to drive results through others (inside the function and outside the function)
• Capable of prioritizing and executing on multiple priorities
• Ability to comprehend, analyze, and solve complex process problems
• Good communication and presentation skills, ability to communicate effectively
• Bilingual proficiency (English, Mandarin and/or Bahasa Melayu), written and spoken, in order to liaise with different counterparts