Customer Operations Specialist, S.E.A

Role Overview

The Customer Operations Specialist provides day-to-day order-management and fulfilment-coordination support for assigned business customers in Southeast Asia. The role is responsible for accurate and timely processing of customer orders, maintaining order and customer records, monitoring order progress, communicating status updates, and coordinating routine order-related activities with Commercial, Supply Chain, Logistics, Finance, Master Data and other supporting functions.

What You Will Do

The role involves receiving and processing customer purchase orders, validating key order information, entering and maintaining customer orders in SAP S/4HANA or SAP ECC accurately and on time, processing permitted order amendments and cancellations, identifying incomplete or non-standard requests, and maintaining accurate order records and supporting documentation.

Why It Might Be a Fit

The ideal candidate is a personable and detail-oriented problem solver with excellent interpersonal skills, who can leverage the many growth opportunities available within the organization.

Requirements

• Proficiency in Supply Chain concepts and processes
• Proficiency in S4Hana or SAP ECC (OTC-LES)
• Customer focus: Able to gather and understand customer requirements and objectives
• Ability to handle difficult customers with diplomacy and professionalism
• Positive attitude, team player
• Support import / export compliance activities to ensure adherence to regulations and optimize operational efficiency
• Problem solving skills, conflict management and ability to drive results through others (inside the function and outside the function)
• Capable of prioritizing and executing on multiple priorities
• Ability to comprehend, analyze, and solve complex process problems
• Good communication and presentation skills, ability to communicate effectively
• Bilingual proficiency (English, Mandarin and/or Bahasa Melayu), written and spoken, in order to liaise with different counterparts