CRM Salesforce Administrator

Role Overview

The Salesforce CRM Administrator will have strong expertise and skill to manage, enhance and support our CRM Application. The ideal candidate will be responsible for handling user queries, owns and optimizes our Salesforce platform – a heavily automated and customized environment spanning Sales and Service cloud.

What You Will Do

Administering and maintaining the Salesforce CRM platform, designing, building, and optimizing Salesforce Flows and automation processes, troubleshooting and resolving Salesforce platform issues, performing data quality checks and data cleansing tasks, monitoring Salesforce releases and applying new features, providing recommendations for process improvements, supporting end users with troubleshooting, training, and documentation.

Why It Might Be a Fit

The ideal candidate will have strong problem-solving skills and attention to detail, ability to make independent decisions and assist in developing creative solutions to support business strategies, and ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Requirements

• Minimum of 3 – 5 years of experience as Salesforce Developer
• Strong experience with Salesforce Sales and Service Cloud and its underlying data model, standard objects, and functional capabilities
• Experience in Salesforce platform customization and configuration, working with platform objects, fields and layouts
• Core Technical Expertise: Deep knowledge of the Salesforce data model, security architecture, and Flow Builder (including HTTP callouts and complex sub-flows)
• Ability to manage data quality through imports, exports, mass updates, data cleansing, and governance practices while ensuring compliance with organizational standards
• Ability to make independent decisions and assist in developing creative solutions to support business strategies
• Strong problem-solving skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

Benefits

• Assigned workspace in Chennai office location
• Company-issued equipment
• Formal, hands-on training

Tagged as: CRM Administration, Salesforce