Salesforce Administrator

Role Overview

The Salesforce Administrator will combine strong Salesforce declarative expertise with foundational development and release management experience and familiarity with modern AI Powered tools. The role requires a collaborative team player with strong problem-solving and communication skills who is continuously eager to grow their Salesforce development and architecture knowledge.

What You Will Do

The responsibilities of the role will include Salesforce Administration & Platform Ownership for Service and Operations, performing core Salesforce administration functions, building and maintaining declarative solutions, creating and managing reports, dashboards, and analytics, supporting Service Cloud features, maintaining data integrity and system performance, developing and maintaining basic Apex, SOQL, and Lightning components, assisting in building and maintaining API integrations, supporting troubleshooting of code-based solutions, partnering with senior developers/architects on more complex technical solutions, participating in structured release processes, managing deployments across environments, following Salesforce SDLC best practices, maintaining documentation for release processes, configurations, and technical implementations, collaborating with business stakeholders, documenting technical and functional requirements, providing end-user support, training, and best practices guidance, identifying opportunities to improve processes, automation, and system usability, communicating project updates, risks, and dependencies effectively.

Why It Might Be a Fit

The ideal candidate will have a Bachelor’s degree or equivalent combination of education and experience, 2–5+ years of Salesforce experience in an Administrator or hybrid Admin/Developer role, Salesforce Administrator Certification required, strong experience with declarative tools, experience with Service Cloud functionality, understanding of data modeling, object relationships, and security model, working knowledge of Apex, SOQL, and Lightning Web Components, experience with REST/SOAP APIs and system integrations, familiarity with debugging and troubleshooting code and integrations, hands-on experience with version control, experience using VS Code or IntelliJ for Salesforce development, understanding of Salesforce deployment processes, CI/CD pipelines, and environment management, familiarity with Jira or similar ticketing systems, additional preferred experience with third-party tools, exposure to Experience Cloud, knowledge of Einstein Bots or Enhanced Messaging.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 2–5+ years of Salesforce experience in an Administrator or hybrid Admin/Developer role
• Salesforce Administrator Certification required
• Strong experience with declarative tools
• Experience with Service Cloud functionality
• Understanding of data modeling, object relationships, and security model
• Working knowledge of Apex, SOQL, and Lightning Web Components
• Experience with REST/SOAP APIs and system integrations
• Familiarity with debugging and troubleshooting code and integrations
• Hands-on experience with version control
• Experience using VS Code or IntelliJ for Salesforce development
• Understanding of Salesforce deployment processes, CI/CD pipelines, and environment management
• Familiarity with Jira or similar ticketing systems
• Additional preferred experience with third-party tools
• Exposure to Experience Cloud
• Knowledge of Einstein Bots or Enhanced Messaging

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offers including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Tagged as: CRM Administration, Salesforce