Key Customer Success Manager – North Sydney, NSW

Role Overview

The Key Customer Success Manager will drive customer profitability, retention, and growth by delivering customer value and best practice travel programs. The role will manage a range of high-value national and multinational customers, focusing on delivering outstanding customer service, improved efficiencies, consolidation, savings, and best-in-market account management practices.

What You Will Do

The Key Customer Success Manager will identify opportunities for value-added sales, ensure fees are charged, drive customer compliance and growth, and work with national and regional teams to optimise contract opportunities. They will also communicate with customers at all levels, engage with internal stakeholders, and build relationships with key customer stakeholders.

Why It Might Be a Fit

The ideal candidate will have a minimum of 3 years of extensive customer success/account management experience, ideally in the Travel & Tourism industry or Corporate TMC. They will be able to clearly articulate knowledge about products, services, and value propositions to customers, and have demonstrated ability to build multi-level relationships.

Requirements

• Min 3 years extensive customer success/account management experience
• Ideally in the Travel & Tourism industry or Corporate TMC
• Ability to clearly articulate knowledge about products, services, and value proposition to customers
• Demonstrated ability to build multi-level relationships
• Corporate B2B service experience

Benefits

• Remuneration: Base of $97,375 + monthly incentives (uncapped) + super
• Culture: inclusive company with a team culture like no other
• Development: Individualised Learning & Development pathway options
• Access to ‘LinkedIn Learning’ for ongoing skills development
• Exclusive Staff Discounts
• Travel Discounts
• Brightness of Future: Career opportunities in a network of brands and businesses across the globe
• Corporate Health Discounts
• Mental Health: Support and Employee Assistance Program for staff and family
• Social: Embrace the famous Flight Centre culture at our Reward & Recognition events
• Giving Back: Corporate Social Responsibility program supporting nominated charities
• Sustainability: The protection of our environment is essential to the future of tourism