Role Overview
The Partner Success Manager is responsible for supporting partner retention, operational success, and overall partner experience across assigned accounts. This role serves as a strategic support partner to the Partner Account Executives while also acting as the primary relationship owner for designated lower-touch accounts.
What You Will Do
Key responsibilities include serving as the primary operational contact for assigned partners, supporting Partner Account Executives, coordinating onboarding and training activities, managing and resolving partner issues, and tracking partner requests and escalations.
Why It Might Be a Fit
The ideal candidate will have strong relationship management and communication skills, ability to manage multiple priorities and partner relationships effectively, and experience working within insurance distribution, SaaS, or partner-driven organizations.
Requirements
- Bachelor’s Degree in Business, Communications, Insurance, or related field preferred
- 3+ years of experience in client success, account management, agency support, or partner operations
- Experience working within insurance distribution, SaaS, or partner-driven organizations preferred
- Familiarity with CRM systems such as Salesforce or HubSpot and sales engagement tools
- Strong customer service and relationship management background
- Experience managing operational workflows and escalations
- Experience in creating business planning initiatives
- Knowledge of Property & Casualty insurance and agency operations preferred
Benefits
- 100% remote
- Health insurance through Aetna (we pay 100% of premiums)
- Dental and vision insurance through Guardian (we pay 100% of premiums)
- Basic life insurance (we pay 100% of premiums)
- Access to flexible spending account (FSA) or health savings account (HSA)
- 401K plan (up 4% match with immediate vest)
- Flexible PTO policy offering employees up to 4 weeks of PTO in their first 12 months
- 12 company-paid holidays each year
- Continuing education annual stipend
To apply for this job please visit ats.rippling.com.
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