Customer Experience Specialist (Leasing)

Role Overview

The Customer Experience Specialist plays a key role in delivering an elevated living experience across Cottonwood Residential communities. As the first point of contact for prospects, residents, and vendors, this individual sets the tone for every interaction and ensures each customer feels welcomed, supported, and valued.

What You Will Do

Deliver exceptional customer service, answer and manage incoming calls, assist residents with requests, and act as a liaison between residents and maintenance teams.

Why It Might Be a Fit

The ideal candidate is a service-driven professional who thrives in a fast-paced environment, excels at building relationships, and takes pride in creating a seamless and memorable customer journey.

Requirements

• High school diploma or GED required
• 1+ years of in-person, customer facing experience required
• 1+ years of other customer service, administrative, sales, or hospitality experience required
• Multifamily property management experience is a plus