Role Overview
The Customer Success Manager will partner with valued enterprise customers across the DACH market to ensure successful adoption of Udemy Business and help them achieve their strategic learning and development goals.
What You Will Do
The Customer Success Manager will proactively manage a portfolio of enterprise-level Udemy Business customers, prioritising customer health, retention, and expansion through tailored engagement strategies and individual success plans.
Why It Might Be a Fit
The ideal candidate will have 5–8 years of experience in B2B SaaS customer success, account management, consulting, or sales, with a focus on enterprise-level accounts (>$100k ACV), fluency in German and English, and experience working with enterprise customers.
Requirements
- 5–8 years of experience in B2B SaaS customer success, account management, consulting, or sales, with a focus on enterprise-level accounts (>$100k ACV)
- Fluency in German and English
- Experience working with enterprise customers, ideally within HR, Learning & Development, or Talent Management
To apply for this job please visit job-boards.greenhouse.io.
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