Customer Success Manager (German-speaking)

Role Overview

The Customer Success Manager will partner with valued enterprise customers across the DACH market to ensure successful adoption of Udemy Business and help them achieve their strategic learning and development goals. The role involves building trusted relationships with customer stakeholders, understanding customer needs, developing learning strategies, driving platform engagement, and demonstrating measurable business impact.

What You Will Do

The Customer Success Manager will proactively manage a portfolio of enterprise-level Udemy Business customers, prioritizing customer health, retention, and expansion through tailored engagement strategies and individual success plans. The role also involves serving as a subject matter expert on the Udemy Business platform, advising customers on their learning and development strategies.

Why It Might Be a Fit

The ideal candidate will have 5–8 years of experience in B2B SaaS customer success, account management, consulting, or sales, with a focus on enterprise-level accounts. The candidate should be fluent in German and English, with the ability to confidently lead customer meetings, presentations, and executive-level conversations in both languages.

Requirements

• 5–8 years of experience in B2B SaaS customer success, account management, consulting, or sales
• Fluency in German and English
• Experience working with enterprise customers, ideally within HR, Learning & Development, or Talent Management
• Demonstrated ability to build and maintain trusted relationships with customer stakeholders
• Proven ability to identify and drive upsell and expansion opportunities aligned with customer needs and business objectives
• Strong commercial acumen and experience managing renewals, retention, and customer growth
• Ability to analyse customer data and translate insights into actionable recommendations
• Fundamental understanding of customer integration concepts, including Single Sign-On (SSO), APIs, and feature customisation