Enterprise Customer Success Manager

Role Overview

The Enterprise Customer Success Manager will own and grow relationships with some of Covalent’s largest and most strategically important customers, including two of the largest aerospace and propulsion manufacturers in the United States. The ideal candidate can engage just as confidently with frontline manufacturing teams on the plant floor as with senior executives in the boardroom, translating operational challenges into strategic business conversations.

What You Will Do

Strategic Account Management & Executive Engagement, Customer Value & Business Outcomes, Retention, Expansion & Growth, Cross-Functional Collaboration & Customer Advocacy

Why It Might Be a Fit

The ideal candidate can engage just as confidently with frontline manufacturing teams on the plant floor as with senior executives in the boardroom, translating operational challenges into strategic business conversations.

Requirements

• Relevant Industry Experience: Direct experience in aerospace, defense, or regulated industrial manufacturing
• Enterprise Account Experience: 5+ years of relevant experience in enterprise customer success, account management, or customer-facing manufacturing roles
• Executive Engagement: Demonstrated ability to establish credibility and build relationships with senior leaders
• Strategic Business Acumen: Ability to understand complex operational challenges, connect technology or process improvements to business objectives, and communicate measurable value
• Account Growth & Relationship Development: Experience identifying opportunities to expand relationships, increase organizational engagement, or drive broader adoption of solutions and initiatives
• Cross-Functional Leadership: Proven ability to navigate complex organizations, align multiple stakeholders, and drive initiatives involving internal and external teams
• Communication & Ownership: Strong written and verbal communication skills, sound judgment, and the ability to independently manage competing priorities while maintaining accountability for customer outcomes

Benefits

• Competitive salary
• Benefits (health, vision & dental)
• Annual home office stipend
• Learning & Development program