Role Overview
Serve as the primary liaison for a portfolio of existing customers, maintaining ongoing communication and managing service satisfaction. Work closely with local franchisees, providing hands-on training and mentorship to help them succeed in their day-to-day operations.
What You Will Do
Conduct new customer onboarding, deliver field-based and classroom training, provide quotes and proposals, document customer and franchisee interactions, address service-related inquiries, and occasionally assist with loading or preparing equipment.
Why It Might Be a Fit
This is a great opportunity for someone who loves to be out in the field, is proactive, and enjoys a mix of customer engagement, service, and operational support.
Requirements
- Prior customer service, client-facing, or account management experience (2+ years preferred)
- Strong communication and interpersonal skills
- Ability to train, coach, and motivate others
- Organized, dependable, and able to manage multiple tasks simultaneously
- Comfortable with light physical tasks and occasional fieldwork
- Proficiency in Microsoft Office; CRM experience a plus
- Valid driver’s license and ability to travel locally
Benefits
- Fuel and cell phone allowance
- Commission opportunities ($3,000-$5,000)
- Performance-based raise program
- Full benefits package: medical, dental, vision
- 401(k) with company match
- Paid training and ongoing professional development
- Company-sponsored annual tropical trip for top performers
To apply for this job please visit recruiting.myapps.paychex.com.
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