Customer Experience Manager

Role Overview

The Customer Experience Manager owns the full customer lifecycle, merging customer experience leadership with structured project delivery to ensure successful onboarding, execution, service performance, and continuous improvement.

What You Will Do

The Customer Experience Manager will have a direct impact on all CPI Service customers and is responsible for onboarding new service customers, resolving issues, providing guidance on best practices, and acting as the customer voice internally in CPI.

Why It Might Be a Fit

The ideal candidate will have a minimum of 5 years of professional experience in Customer Support or Customer Service roles, with proven experience as a customer support specialist, preferably within a similar environment.

Requirements

• College or University diploma or equivalent
• A minimum of 5 years of professional experience in Customer Support or Customer Service roles (or similar)
• Proven experience as a customer support specialist, preferably within a similar environment
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Alignment with our company’s values

Benefits

• Competitive salaries
• Generous paid time off, including sick and holiday
• Flexible work environments
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Defined career growth plans with opportunities to go outside of your ‘comfort zone’
• Team Building activities that support innovation
• Discounts for childcare
• Tuition assistance
• Community involvement and volunteering events
• Opportunities to travel