Customer Experience and After-Sales Services Manager

Role Overview

Manage Crauf’s after-sales services, technical support processes, and Mimarlar Kulübü activities. The ideal candidate will have a high learning capacity, strong communication skills, and a willingness to take responsibility.

What You Will Do

Manage customer requests for after-sales support, technical services, guarantees, and product usage. Investigate technical problems, develop permanent solutions, and visit customers’ sites to investigate installation, assembly, and product-related problems.

Why It Might Be a Fit

The ideal candidate will have a comprehensive understanding of our products’ material features, production techniques, assembly details, and working mechanisms. They will be able to analyze customer feedback to contribute to the development of our products’ quality and after-sales processes.

Requirements

• high learning capacity
• strong communication skills
• willingness to take responsibility
• comprehensive understanding of our products’ material features, production techniques, assembly details, and working mechanisms
• ability to investigate the causes of technical problems and develop permanent solutions
• ability to visit customers’ sites to investigate installation, assembly, and product-related problems
• ability to analyze customer feedback to contribute to the development of our products’ quality and after-sales processes