Founding Customer Success Manager, APAC

Cresta is a company on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. They are expanding their global footprint and establishing a Customer Success presence in APAC, and are looking for a Founding Customer Success Manager to own and scale the post-sales customer experience across the region.

Requirements

• 4–6 years of experience in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS
• Experience managing complex, high-value customer relationships with executive stakeholders
• Strong ability to translate data, product capabilities, and outcomes into clear business value narratives
• Comfort working autonomously in ambiguous environments and building processes from scratch
• Excellent written and verbal communication skills, including executive-level presentations and QBR facilitation
• Strong organizational skills with the ability to manage multiple accounts, stakeholders, and priorities across time zones

Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Paid parental leave for all new parents welcoming a new child
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• 20 days of vacation time to promote a healthy work-life blend