Senior Partner AI Enablement Manager

Role Overview

The Senior Partner AI Enablement Manager will be responsible for building a world-class AI Receptionist partner ecosystem that drives revenue and successful customer outcomes by equipping partners with the tools, skills, and confidence needed to position, sell, and deliver Cresta AI Receptionist effectively.

What You Will Do

The ideal candidate will own the AI Receptionist partner enablement strategy, roadmap, and success metrics, and will work closely with Partner Leadership, Sales, Marketing, Product, and Engineering teams to design and deliver enablement programs that accelerate partner ramp, reinforce Cresta’s value throughout the partner motion, and ensure partners are set up to consistently execute high-quality customer engagements.

Why It Might Be a Fit

The ideal candidate will bring expertise in enablement program building for live facilitation (virtual and in-person) and scalable self-service enablement delivered through modern learning platforms, and will have experience working in the Contact Center space, building programs from the ground up in ambiguous, fast-moving environments, and working with technology partnerships.

Requirements

• 7+ years of experience in Solutions Engineering, Enablement, Customer Success, or similar roles
• 5+ years designing and running partner, channel, or sales enablement programs at scale
• 5+ years of experience working in the Contact Center space
• Experience building programs from the ground up in ambiguous, fast-moving environments
• Experience working with technology partnerships
• Desire to be a platform expert and provide technical guidance
• Ability to translate business requirements into technical solutions
• Proven ability to work cross-functionally with Sales, Product, and Engineering teams
• Executive-level communication skills, able to explain complex technical concepts clearly to diverse audiences, including partner and internal leadership
• Strong project management and organizational skills

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible PTO
• Paid parental leave
• Retirement savings plan
• Remote work setup budget
• Monthly wellness and communication stipend
• In-office meal program and commuter benefits